Faulty goods must be returned within 14 days of purchase in the box that it was shipped in and safely protected to avoid any damage. Please state the fault discovered. We will either refund in full, or replace the items free of charge after they have undergone a quality control check.
Unwanted goods must be returned within 14 days of purchase, unworn and unused, at the purchaser’s expense in the box that it was shipped in and safely protected to avoid any damage. Refunds will be made by the original payment method, as soon as the items are received. Postage in either direction will not be refunded. Please quote your original order reference number when returning goods. We request that you send the items by Special Recorded Delivery that insures you for the value of the goods, as we cannot be responsible for goods that fail to reach us.
Unfortunately customised pieces cannot be returned unless considered damaged.
All international custom duties and sales taxes re non-refundable for shipments.
When emailing for a return please clearly state your order number, reason for return, and full contact information including name, address, and daytime and evening telephone number.
Exchanges orders are possible often pieces will have to be manufacture and a waiting time is necessary. We can only exchange faulty items for the same item subject to availability. If you wish to exchange please make your request clear. Exchanges can only be dispatched after the return goods have been received and undergone a quality control check.